How do I return an item/What is your return policy?

If you are dissatisfied for any reason, you may return the equipment to for a refund within 30 days of purchase. You will be charged a restocking fee of 20% of the purchase price or $10, whichever is greater. Restocking fees are charged to offset the actual cost of repackaging, restocking and administration incurred. If you elect to purchase a different system or other similar equipment (of equal or greater value), your restocking fee may be waived. Please call 800-525-4300 and speak with a customer service representative for details.

Under no circumstances will credit be issued after this 30 day return period.

All original packaging, equipment and documentation must be included with your return. Items must be in new, resalable condition. A return authorization number is required to return equipment, and may be obtained by calling 800-738-8125. We reserve the right to refuse any returns that are incomplete or are returned in defective condition.

The majority of our orders ship via FedEx. Ground Shipping is calculated in the checkout screen. Upgraded shipping like 2 Day or Express Saver will be added to your order after the order is placed.

Look for the logo...these items ship free via FedEx Ground.

If your order total is over $99 your whole order will ship free via FedEx Ground.

You do have the option to upgrade your shipping for an additional fee, available in the checkout screen, but to enjoy free shipping make sure your shipping selection is Ground.