PhoneEasy IP Console’s call handling features and Outlook Calendar mining
facility will enable your attendant’s to manage their phone calls more
efficiently. AdvaTel’s innovative screen based console puts the benefits of a
hardware console on the attendant’s PC screen. Encompassing both mouse and
keyboard call control, the console is equally beneficial for the frequent or
occasional user. PhoneEasy IP Console incorporates the “traditional”
telephony touch and feel, including LED’s for simulated Busy Lamps, and
software buttons that can be “pressed.” The familiar features ensure a
smooth transition path to the software console, and the intuitive design means
there is no need for costly, time-consuming training sessions.
PhoneEasy IP Console's call handling features
and Outlook Calendar mining facility will enable your attendant's to manage
their phone calls more efficiently.
AdvaTel's innovative screen based console puts
the benefits of a hardware console on the attendant's PC screen. Encompassing
both mouse and keyboard call control, the console is equally beneficial for the
frequent or occasional user.
PhoneEasy IP Console incorporates the
"traditional" telephony touch and feel, including LED's for simulated
Busy Lamps, and software buttons that can be "pressed." The familiar
features ensure a smooth transition path to the software console, and the
intuitive design means there is no need for costly, time-consuming training
sessions.
Directories
All company wide contacts are listed in the Internal, External and Emergency
directories. The user can also access any contacts in their Outlook folder, and
add personal contacts to their Favourites directory.
Quick Search Facility
Retrieving details of your contacts has never been easier. Search the
centralised database using any of the fields e.g. Last Name, Department - or any
combination.
Results are filtered instantaneously as you type, so you can locate the desired
record quickly. With a simple point and click you can contact the person via
telephone, email or SMS.
My Workgroup
My Workgroup enables the console operator to easily monitor and contact the
people who they deal with most frequently in their organisation. Simply click
once to dial, or right-click to Email or SMS the contact. Up to 32 contacts can
be included as My Workgroup members.
Extended Busy Lamp Fields
The Busy Lamp Fields allow the operator to make more informed choices when
determining how to handle a call. In addition to regular call states PhoneEasy
IP Console also mines Outlook to make meeting information instantly accessible.
Apart from displaying BLF information for My Workgroup members, the IP Console
can also display BLF information in the internal directory.
At a glance the user can see:
- Who is free to take a call (no color)
- Whose extension is ringing (quick flashing
blue)
- Who is on a call (solid blue)
- Who is on a call, and has another call waiting
(slow flashing blue)
- Who has call forwarded their phone (solid
yellow)
- Who has put their phone on Do Not Disturb
(solid red)
- Who is in a meeting (flashing black)
- Who is in away (solid black)
Active Call Area
The Active Call Area represents the user's telephone. Using their keyboard
or mouse the user can manage their calls, e.g. make a call, transfer a call,
etc. The Active Display Icons allow the user to see at a glance the status of
their calls, for e.g. calls on hold.
Time-saving Tools
Drag and drop contacts into the Call Stack and it will automatically dial
the numbers in sequence. If your call goes unanswered, simply click to send an
email or SMS direct from your PC keyboard.
- Call Scheduler …never forget to make
that important call again. Drag and drop a contact into the Call Scheduler
and a 'pop up' window will remind you when the call is due, and your reason
for calling.
- Conference Calls? Easy! With the 'drag
& drop' interface you can initiate a conference call, or extend an
existing conversation to incorporate other parties, effortlessly.
- Transfer announced and unannounced
calls with ease. Simply drag and drop the phone number from any directory
into the transfer box, or enter the number manually.
- The Activity Log stores a record of
calls received, made and missed - as well as SMS messages sent. Save time by
double-clicking on any number to dial, or queue missed call.
Downloads:
TSRCdirect.com (Telesource) is the exclusive
North American distributor of PhoneEasy Products.
Please call us at 800-738-8125 or email
us for more information and a free trial of the PhoneEasy software!
