Manufacturers

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Risk-Free Guarantee


TSRC.com has been making telecom buying easy, fast and cost-effective for more than three decades. Our philosophy is simple – if you’re not ecstatic about your purchase, we’re not satisfied. We operate our business based on three promises that we make to you:

Love It or Send It Back*

At TSRC.com, all sales are not final!  Our 30-day return policy ensures that you can make an exchange for another item you wish to try, or simply return the equipment for a refund…no questions asked…no reason required. If you’re not completely satisfied, we’re not satisfied.

  • We charge a restocking fee of 20% or $10 (whichever is greater) to cover the cost of repackaging, restocking and administration.
  • In the event that the product you purchased is not compatible with your equipment, we’ll work with you to find a suitable replacement or promptly provide a refund.
  • If you purchase another similar item to replace equipment you're returning, we may waive the restocking fee.
  • All equipment being returned must be in re-saleable condition, and must include the original packaging, accessories, documentation, etc. to be eligible for return or exchange.
  • *Headsets: Returns accepted only on unopened headsets.      
If you’ve never experienced TSRC quality, we encourage you to try our equipment for 30 days, with the assurance that you can return or exchange it.

One-Year Warranty Policy

We know you won’t be able to tell the difference between our high-quality remanufactured equipment and a factory-new item. Our manufacturing process is performed under the stringent TL9000 and ISO 9001:2000 quality standards. Within one year of purchase on any of our remanufactured equipment, we will repair or replace your defective equipment at no cost to you. All new equipment will fall under the manufacturer’s warranty.

Outstanding Customer Service

Your shopping experience with TSRC.com will be a positive one! Our staff of over 120 super-qualified employees, including sales support staffers, technicians and engineers are here to help! It’s no wonder why a majority of the FORTUNE 500 choose TSRC for their voice and data networking equipment needs. When you work with our company, you can be assured you will receive World Class Customer Service from a knowledgeable team. You can choose to order online, or give us a call to speak with a dedicated account manager. Allow our team to become a part of yours. We realize how essential your voice and data equipment is to your business and we believe your success is our success.

 

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